Frequently asked questions
Can’t find your answers? Visit our Contact Us page.
Shopping & Orders
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and access exclusive member offers.
Is my payment information secure?
Yes. All payments are securely processed through encrypted third-party platforms. TIME4PLAY does not store your credit card information. For more details, please see our Privacy Policy.
Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to modify or cancel it. Please contact our customer support at yup12720@gmail.com as soon as possible. Once the order is shipped, we are unable to make changes.
Why was my order canceled?
Orders may be canceled due to out-of-stock items, payment issues, or security concerns. You will receive an email notification explaining the reason. For more help, reach out to our support team.
Shipping & Returns
When will my order be shipped?
We typically process and ship orders within 1–2 business days. Once your order is shipped, you’ll receive a confirmation email with tracking information.
Can I return my item?
Yes. You may return eligible items within 15 days of delivery, as long as they are unused, in original packaging, and not classified as non-returnable (e.g., intimate items). Please review our full Return Policy for details.
What should I do if I received a damaged or incorrect item?
Contact us within 15 days of receiving your order. Send us your order number and photos of the product at yup12720@gmail.com, and we’ll arrange a refund or replacement at no additional cost.
Who pays for return shipping?
If the return is due to our error or a defective product, we cover return shipping. For other reasons (e.g., change of mind), you are responsible for the return shipping cost. See our Return Policy for more information.
Privacy & Account Security
Will my information be shared with third parties?
We do not sell your personal data. However, we may share limited information with trusted service providers (payment processors, logistics partners, etc.) to fulfill your order and improve our services. See our Privacy Policy for full disclosure.
Does your website use cookies?
Yes. We use cookies to enhance user experience, track behavior, and provide personalized ads. You can control cookie preferences through your browser settings. For more info, view our Privacy Policy.
What if I forget my password?
Click the “Forgot Password” link on the login page and follow the instructions to reset it via your registered email. If you need help, contact our support team.
How can I delete my account and personal data?
You can request to delete your account by emailing us at yup12720@gmail.com. We will verify your identity and process the deletion as required by applicable privacy laws. See Privacy Policy → “Your Rights.”
