Return Policy

1. Introduction

At TIME4PLAY, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be instances where you need to return an item. This Return Policy outlines the terms and conditions under which you can return items purchased from our store.

2. Eligibility for Returns

2.1 Time Frame
You may return items within 15 days from the date of delivery. The item must be in its original condition, unused, and with all tags and packaging intact.

2.2 Exclusions
Certain items are not eligible for return, including:

• Items marked as final sale
• Personal care products, undergarments, and other intimate items (for hygiene reasons)
• Digital products, gift cards, or downloadable content
• Customized or personalized items

3. Return Process

3.1 Requesting a Return
To initiate a return:

• Contact us at yup12720@gmail.com with your order number and reason for return.
• We will provide return instructions and, if applicable, a return shipping label.
• Carefully pack the item with all original accessories and documentation, and ship it to the address we provide.

3.2 Inspection and Processing
Once we receive the returned item, we will inspect it to ensure it meets our criteria. If approved, we will process your refund or exchange within [Insert Number] business days. If not approved, we may return the item to you at your expense.

4. Refunds and Exchanges

4.1 Refunds
Refunds will be issued to your original payment method.
Please note:

• Shipping fees are non-refundable, unless the return is due to our error.

• Refund times may vary depending on your payment provider.

4.2 Exchanges
If you’d like an exchange:

• Mention your desired replacement item when initiating the return.

• Exchanges depend on availability. If unavailable, a refund will be issued instead.

5. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 15 days of delivery.
We will arrange a replacement or refund at no extra cost.

6. Return Shipping

• You are responsible for return shipping costs unless the return is due to our error.

• If using a return label provided by us, the cost may be deducted from your refund.

7. Final Notes

We recommend keeping proof of postage when returning items, as we are not responsible for returns lost in transit.
If you need help at any point, feel free to contact us — we’re here to assist you!

8. Contact Us

TIME4PLAY INC
📧 Email: yup12720@gmail.com